# Risk-Free Performance Guarantee — Terms and Conditions

## Secondary Markets Program

RestoreTech 360, LLC ("RestoreTech 360," "RT360," "we," "us")

### 1. Purpose and Scope

This Risk-Free Performance Guarantee (the "Guarantee") applies exclusively to Clients enrolled in RestoreTech 360's Secondary Markets Program — organizations outside the restoration contracting industry, including without limitation multi-family, hospitality, senior living, healthcare, property management, and education operators, that hold no fewer than ten (10) properties and are self-insured or maintain high-deductible insurance programs. This Guarantee supplements, and is incorporated into, the Client's subscription agreement or order form with RestoreTech 360 (the "Agreement"). If this Guarantee conflicts with the Agreement, this Guarantee controls solely as to the refund remedy described below.

### 2. Definitions

(a) "Client" means the organization identified in the Agreement that purchases access to the RestoreTech 360 platform under the Secondary Markets Program.

(b) "Initial Payment Date" means the date on which RestoreTech 360 receives the Client's initial onboarding payment under the Agreement.

(c) "Guarantee Period" means the period beginning on the fourteenth (14th) calendar day after the Initial Payment Date and ending at 11:59 p.m. Eastern Time on the thirtieth (30th) calendar day after the Initial Payment Date.

(d) "Enrolled Team Members" means every individual designated by the Client during onboarding for enrollment in the training program, at every level of the Client's organizational chart covered by the Agreement, including administrative and execution management, insurance and technical decision-makers, execution personnel, and on-site property managers.

(e) "Platform Promises" means the specific commitments enumerated in Section 3 (Platform Promises) of these terms, together with any additional written commitments stated in the Client's Agreement or order form. General marketing statements, testimonials, and aspirational language outside Section 3 and the Agreement are not Platform Promises.

(f) "Refund Amount" means the total of the initial onboarding payment plus all subscription fees actually paid by the Client to RestoreTech 360 under the Agreement as of the date the refund claim is received.

### 3. Platform Promises

RestoreTech 360 commits to deliver the following to each Secondary Markets Client (collectively, the "Platform Promises"):

(a) Role-based training paths for every level of the Client's designated organizational chart — administrative and execution management, insurance and technical decision-makers, execution personnel, and on-site property managers — aligned to IICRC, OSHA, and EPA standards, covering claim and subrogation competency, technical loss response, and day-to-day prevention, mitigation, and protocol execution.

(b) Multimodal instruction combining video, contextual, and experiential learning, with AI-driven assessment that identifies each learner's individual needs and deficiencies and assigns content to fill identified competency gaps.

(c) Simulation training, including 360-degree camera job walkthroughs and 3D real-world decision scenarios.

(d) Examinations for each assigned course, and a certificate of completion issued to each Enrolled Team Member who completes the assigned coursework and passes the associated examinations.

(g) An emergency preparedness plan framework for each enrolled property, drafted at the administrative level, completed with property-specific details by the on-site property manager, and finalized as standard procedure.

(h) A dashboard suite that tracks training engagement, results, and compliance status, and maintains documentation of completed training available for OSHA and EPA compliance audits.

Platform Promises are commitments to provide the training, tools, and documentation described above. Business outcomes that depend on the Client's implementation or on third parties — including insurance recoveries, claim results, and regulatory determinations — are addressed in Section 9 (Exclusions).

### 4. The Guarantee

RestoreTech 360 guarantees the results of its training program as described in the Platform Promises. If, after full execution of the training program, the Client determines in good faith that the training as executed is not suitable to deliver the Platform Promises, the Client may request a refund of the Refund Amount, subject to the conditions, procedures, and exclusions in these terms.

### 5. Guarantee Period

A refund claim may be submitted no earlier than fourteen (14) calendar days after the Initial Payment Date and no later than thirty (30) calendar days after the Initial Payment Date. Claims submitted before the Guarantee Period opens will not be accepted for review until the Guarantee Period begins; claims received after the Guarantee Period closes are irrevocably waived, and the Client's payment obligations under the Agreement continue unaffected. The date of receipt by RestoreTech 360, not the date of transmission, controls.

### 6. Conditions of Eligibility

A refund claim is eligible for review only if all of the following conditions are satisfied as of the date the claim is received:

(a) Proof of Full Training Completion. The Client must submit documentary proof that all Enrolled Team Members completed all training assigned to their role under the Client's implementation plan, including coursework, simulations, and examinations. Acceptable proof consists of platform-generated completion reports, dashboard compliance exports, and certificates of completion for each Enrolled Team Member. Partial completion by any Enrolled Team Member renders the claim ineligible.

(b) Written Explanation of Unsuitability. The Client must submit a full written explanation, signed by an authorized officer of the Client, describing with specificity why the execution of the training is not suitable to deliver the Platform Promises. The explanation must, at minimum:

(i) identify each Platform Promise the Client contends was not delivered;

(ii) describe the specific deficiencies observed in the training as executed, with reference to the affected roles, properties, or protocols;

(iii) describe the outcomes the Client reasonably expected and the outcomes actually observed; and

(iv) confirm that the deficiencies are attributable to the training program rather than to causes identified in Section 9 (Exclusions).

(c) Account in Good Standing. The Client's account must be in good standing, with all fees due under the Agreement paid current and no uncured material breach of the Agreement or RestoreTech 360's terms of service.

Conclusory statements of dissatisfaction (for example, "the program did not work for us") do not satisfy the written-explanation requirement. RestoreTech 360 may reject, with an opportunity to resubmit within the Guarantee Period, any claim that does not meet the requirements of this Section 6.

### 7. Claim Procedure

(a) Submission. Claims must be submitted in writing to guarantee@restoretech360.com with the subject line "Performance Guarantee Claim," and must include the Client's name, Agreement reference, the proof required by Section 6(a), and the written explanation required by Section 6(b).

(b) Review. RestoreTech 360 will acknowledge receipt within three (3) business days and will complete its review within ten (10) business days of receiving a complete claim. RestoreTech 360 may request supplemental information reasonably necessary to evaluate the claim, and the review period is tolled until the requested information is received.

(c) Opportunity to Cure. Before issuing a refund, RestoreTech 360 may, at its option, propose a remediation plan (for example, supplemental training, protocol revision, or implementation support) to be completed within a defined period not to exceed thirty (30) days. If the Client declines remediation, or if remediation does not resolve the deficiencies identified in the written explanation, the refund will be processed.

(d) Payment. Approved refunds will be issued to the Client's original payment method within fifteen (15) business days of approval.

### 8. Effect of Refund

(a) Termination. Upon issuance of the Refund Amount, the Agreement terminates, all platform access, licenses, and services cease, and all user accounts are deactivated.

(b) Materials. Certificates of completion already earned by individual Enrolled Team Members remain with those individuals; all other platform materials, protocols, emergency preparedness plans, and tools generated within the platform remain the property of RestoreTech 360, and the Client will cease use of them.

(c) Survival. Provisions of the Agreement concerning confidentiality, intellectual property, limitation of liability, and dispute resolution survive termination.

### 9. Exclusions

This Guarantee does not apply, and no refund is owed, to the extent a claim arises from or is affected by any of the following:

(a) failure by the Client to enroll all designated team members, or completion of assigned training by fewer than all Enrolled Team Members;

(b) failure by the Client to implement the organizational chart, protocols, emergency preparedness plans, or procedures generated through the program;

(c) staffing changes, terminations, or turnover within the Client's organization during the Guarantee Period;

(d) misuse of the platform, sharing of credentials, or breach of the Agreement or terms of service;

(e) events outside RestoreTech 360's reasonable control, including force majeure events, third-party service outages, or changes in law or regulatory standards after the Agreement date; or

(f) dissatisfaction with matters outside the Platform Promises, including pricing, features not purchased, or outcomes dependent on third parties (including insurance carriers, adjusters, or regulators).

### 10. Sole and Exclusive Remedy

The refund described in these terms is the Client's sole and exclusive remedy, and RestoreTech 360's entire liability, for any claim that the training program or its results failed to meet the Platform Promises. In no event will RestoreTech 360 be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, arising out of or relating to this Guarantee.

### 11. One-Time, Non-Transferable

This Guarantee may be exercised one (1) time per Client organization, applies only to the Client's initial subscription term, and may not be assigned or transferred. Renewals, expansions, and additional property enrollments are not covered.

### 12. General

(a) Modification. RestoreTech 360 may modify this Guarantee prospectively; the version in effect on the Client's Agreement date governs that Client.

(b) Governing Law and Venue. These terms are governed by the laws of the State of Ohio, without regard to conflict-of-laws principles, and any dispute will be resolved in the state or federal courts located in Franklin County, Ohio.

(c) Severability. If any provision of these terms is held unenforceable, the remainder continues in full force, and the unenforceable provision will be reformed to the minimum extent necessary.

(d) Entire Understanding. These terms, together with the Agreement, constitute the entire understanding regarding the refund remedy and supersede any oral statements or marketing materials on that subject.