RestoreTech 360

Conditional 90-Day Money-Back Guarantee

Terms & Conditions

Last Updated: 1/5/2026

These Money-Back Guarantee Terms (“Guarantee Terms”) govern eligibility for refunds on the RestoreTech 360 platform (“Platform”). By purchasing, accessing, or using the Platform, you (“Customer”) agree to be bound by these Guarantee Terms.

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1. Overview of Guarantee

RestoreTech 360, LLC (“RestoreTech 360,” “Company,” “we,” “us,” or “our”) offers a conditional, performance-based 90-day money-back guarantee. This guarantee applies only if all requirements set forth herein are strictly satisfied.

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2. Definitions
 • Onboarding Date – The date the Customer is granted access to the Platform.
 • Covered Training Scope – The subject matter addressed by the RestoreTech 360 courses completed by the Customer.
 • Qualifying Event – A real-world loss, incident, or job that:
 • Occurs after the first thirty (30) days and before the expiration of ninety (90) days following the Onboarding Date, and
 • Directly aligns with the Covered Training Scope.
 • Subscription Fees – All fees paid to RestoreTech 360 during the first ninety (90) days of enrollment.

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3. Eligibility Requirements (Strict Compliance Required)

3.1 Training Completion Requirement

Each operating location, branch, or insured property under the Customer’s account must designate at least one (1) individual who completes the applicable RestoreTech 360 training within the first thirty (30) calendar days following platform acquisition.

RestoreTech 360 training records shall be deemed final and authoritative.

3.2 Ninety-Day Waiting Period

No refund request may be submitted until a minimum of ninety (90) days has elapsed from the Onboarding Date. Requests submitted before the expiration of this period will be automatically denied. The Customer acknowledges and agrees that any request for a refund must be submitted within one hundred twenty (120) days of the activation date. Refund requests submitted after this period shall be deemed untimely and will not be honored.

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4. Proof of Real-World Application

To qualify for a refund, the Customer must demonstrate a good-faith attempt to apply the training during live operations.

4.1 Qualifying Event Timing Requirement

The Customer must provide evidence of at least one (1) Qualifying Event that occurred strictly between Day 31 and Day 90 following the Onboarding Date.
 • Events occurring within the first thirty (30) days are expressly excluded.
 • Events occurring after ninety (90) days are expressly excluded.

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4.2 Required Documentation

The refund request must include verifiable documentation for the Qualifying Event, including:
 • Photographs of the job site and completed work
 • Completed work orders
 • Job scope documentation
 • Dates of service clearly demonstrating the event occurred between Day 31 and Day 90
 • Evidence that the work performed fell within the Covered Training Scope

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4.3 Cost Threshold Requirement

The Customer must demonstrate that the documented costs incurred for the Qualifying Event(s) exceed the total Subscription Fees paid during the first ninety (90) days.

Acceptable documentation includes invoices or similar business records. Estimates, forecasts, or unsupported summaries will not be accepted.

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5. Mandatory Written Feedback

Each refund request must include a detailed written statement addressing all of the following:

5.1 Training Experience

A description of:
 • The RestoreTech 360 courses completed
 • How the training was reviewed internally
 • How the training was applied during the Qualifying Event

5.2 Improvement Recommendations

A good-faith explanation of:
 • What RestoreTech 360 could have done differently
 • What additional instruction or resources would have been required
 • How the Platform could be improved to successfully train the Customer’s organization

Failure to provide meaningful responses to all three sections will result in denial of the refund request.

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6. Refund Request Process
 1. All refund requests must be submitted using the official RestoreTech 360 Refund Request Form.
 2. All required documentation must be submitted in full at the time of request.
 3. Incomplete or non-compliant submissions will not be reviewed.
 4. RestoreTech 360 reserves up to thirty (30) days to evaluate all materials.

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7. Exclusions and Disqualifications

This guarantee does not apply if:
 • Training was not completed within the first 30 days
 • The Qualifying Event did not occur between Day 31 and Day 90
 • Documentation is incomplete, misleading, or unverifiable
 • The Customer failed to reasonably attempt to apply the training
 • The event falls outside the Covered Training Scope
 • Platform misuse, credential sharing, or policy violations occurred
 • The Customer is in breach of any other RestoreTech 360 agreement

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8. Sole Discretion and Final Decision

All refund determinations are made solely at the discretion of RestoreTech 360.
All decisions are final and binding.

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9. Exclusive Remedy and Limitation of Liability

The refund described herein shall be the Customer’s sole and exclusive remedy.
RestoreTech 360 shall not be liable for any indirect, incidental, consequential, special, or lost-profit damages.

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10. Binding Arbitration Agreement

10.1 Mandatory Arbitration

Any dispute arising out of or relating to these Guarantee Terms, the Platform, or a refund request shall be resolved exclusively through binding arbitration, not in court.

10.2 Arbitration Rules

Arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

10.3 Location

Arbitration shall take place in Columbus Ohio, or remotely at RestoreTech 360’s discretion.

10.4 Authority

The arbitrator shall have exclusive authority to resolve all disputes relating to interpretation, enforceability, or applicability of these Terms.

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11. Class Action Waiver

All claims must be brought on an individual basis only.
Class actions, collective actions, and representative actions are expressly waived.

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12. Venue Selection for Injunctive Relief

RestoreTech 360 may seek injunctive or equitable relief in the state or federal courts located in Ohio for matters involving intellectual property, confidentiality, or misuse of the Platform.

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13. Governing Law

These Guarantee Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

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14. Acceptance of Terms

By accessing or using the RestoreTech 360 Platform, the Customer acknowledges acceptance of these Money-Back Guarantee Terms.